:root{--bg:#0b0f14;--panel:#121821;--panel2:#171f2a;--line:#26303d;--text:#edf2f7;--muted:#94a3b8;--accent:#5dd39e;--accent2:#39b982;--danger:#ef6a6a;--warning:#f0c75e;--discord:#5865f2;--steam:#1b2838;--shadow:0 18px 60px rgba(0,0,0,.28)}*{box-sizing:border-box}html{background:var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}body{margin:0;min-height:100vh;background:radial-gradient(circle at 10% 0%,rgba(93,211,158,.08),transparent 28%),var(--bg)}a{color:inherit}.topbar{height:72px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 max(20px,calc((100vw - 1180px)/2));background:rgba(11,15,20,.88);backdrop-filter:blur(14px);position:sticky;top:0;z-index:20}.brand{display:flex;gap:11px;align-items:center;text-decoration:none}.brand-mark{width:38px;height:38px;display:grid;place-items:center;border-radius:10px;background:linear-gradient(135deg,var(--accent),#2a8d68);color:#07110d;font-weight:900;font-size:21px;box-shadow:0 8px 24px rgba(93,211,158,.18)}.brand b{display:block;line-height:1.05}.brand small{display:block;color:var(--muted);font-size:11px;margin-top:3px}.topnav{display:flex;align-items:center;gap:18px}.topnav a,.link-button{color:#cbd5e1;text-decoration:none;font-size:14px}.inline-form{display:inline}.link-button{border:0;background:none;padding:0;cursor:pointer}.page-shell{max-width:1180px;margin:0 auto;padding:42px 20px 70px}.footer{text-align:center;color:#667386;font-size:12px;padding:0 20px 35px}.login-grid{min-height:calc(100vh - 210px);display:grid;grid-template-columns:1.15fr .85fr;gap:26px;align-items:center}.hero-card,.signin-card,.panel,.center-card{background:linear-gradient(180deg,rgba(23,31,42,.98),rgba(16,22,30,.98));border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow)}.hero-card{padding:58px}.signin-card{padding:38px}.eyebrow{font-size:11px;letter-spacing:.16em;font-weight:800;color:var(--accent)}h1{font-size:clamp(30px,4vw,46px);line-height:1.08;margin:8px 0 12px;letter-spacing:-.03em}h2{margin:0 0 12px;font-size:20px;letter-spacing:-.015em}.hero-card>p{font-size:17px;line-height:1.65;color:#b8c3d1;max-width:650px}.feature-row{display:flex;gap:13px;margin-top:24px}.feature-row>span{color:var(--accent);font-weight:900}.feature-row b,.feature-row small{display:block}.feature-row small{color:var(--muted);margin-top:4px;line-height:1.5}.muted{color:var(--muted)}.auth-button{height:56px;border-radius:12px;display:flex;align-items:center;gap:12px;padding:0 18px;text-decoration:none;font-weight:750;margin-top:14px;border:1px solid rgba(255,255,255,.08);transition:.18s transform,.18s filter}.auth-button:hover{transform:translateY(-1px);filter:brightness(1.08)}.auth-button.discord{background:var(--discord)}.auth-button.steam{background:linear-gradient(135deg,#213b50,#111d2c)}.auth-icon{width:31px;height:31px;border-radius:8px;background:rgba(255,255,255,.13);display:grid;place-items:center}.fineprint{font-size:12px;line-height:1.55;color:#728095;margin-top:22px}.fineprint.standalone{max-width:780px}.page-heading{display:flex;justify-content:space-between;gap:20px;align-items:flex-end;margin-bottom:24px}.page-heading h1{font-size:36px}.page-heading p{margin:0}.button{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:0 16px;border:1px solid #344151;border-radius:10px;background:#1a2330;color:#e7edf4;text-decoration:none;font-weight:700;font-size:14px;cursor:pointer}.button:hover{filter:brightness(1.09)}.button.primary{background:var(--accent);border-color:var(--accent);color:#07130e}.button.warning{background:rgba(240,199,94,.14);border-color:rgba(240,199,94,.45);color:#ffe39b}.button.danger{background:rgba(239,106,106,.14);border-color:rgba(239,106,106,.5);color:#ffabab}.panel{padding:24px;margin-bottom:20px}.panel-head,.section-title{display:flex;align-items:center;justify-content:space-between;gap:16px}.panel-head h2{margin-top:8px}.status{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;border:1px solid transparent}.status-open{color:#91f0c2;background:rgba(93,211,158,.1);border-color:rgba(93,211,158,.25)}.status-close_requested{color:#ffe097;background:rgba(240,199,94,.1);border-color:rgba(240,199,94,.3)}.status-archived{color:#9ba9ba;background:rgba(148,163,184,.1);border-color:rgba(148,163,184,.22)}.status-banned{color:#ff9a9a;background:rgba(239,106,106,.1);border-color:rgba(239,106,106,.28)}.empty-state{text-align:center;padding:54px 24px}.large-icon{width:58px;height:58px;border-radius:16px;background:rgba(93,211,158,.1);color:var(--accent);display:grid;place-items:center;font-size:28px;font-weight:900;margin:0 auto 16px}.empty-state p{max-width:520px;margin:0 auto 20px}.count-pill{background:#202a36;color:#aebaca;border-radius:999px;padding:4px 9px;font-size:12px}.ticket-list,.user-list{margin:8px -8px -8px}.ticket-row,.user-row{display:flex;justify-content:space-between;align-items:center;gap:16px;text-decoration:none;padding:16px;border-radius:12px}.ticket-row:hover,.user-row:hover{background:rgba(255,255,255,.035)}.ticket-row b,.ticket-row small,.user-row b,.user-row small{display:block}.ticket-row small,.user-row small{color:var(--muted);font-size:12px;margin-top:5px}.list-empty{color:var(--muted);padding:20px 10px}.stack-form{display:grid;gap:18px}.stack-form label{font-size:13px;font-weight:700;color:#d8e0ea;display:grid;gap:8px}input,textarea,select{width:100%;border:1px solid #344151;background:#0e141c;color:var(--text);border-radius:10px;padding:12px 13px;font:inherit;outline:none}input:focus,textarea:focus,select:focus{border-color:#4da983;box-shadow:0 0 0 3px rgba(93,211,158,.08)}textarea{resize:vertical;line-height:1.5}.upload-box{border:1px dashed #3c4a5b;border-radius:13px;padding:18px;background:#0f151d}.upload-box input,.compact-upload input{padding:0;border:0;background:none}.upload-box>span,.selected-files{color:var(--muted);font-size:12px;font-weight:500}.selected-files{overflow-wrap:anywhere}.compact-upload{padding:12px;border:1px dashed #344151;border-radius:11px}.form-actions{display:flex;justify-content:flex-end;gap:10px}.alert{padding:13px 15px;border-radius:11px;background:#18212d;border:1px solid #344151;margin-bottom:18px;font-size:14px;line-height:1.45}.alert-error{background:rgba(239,106,106,.08);border-color:rgba(239,106,106,.3);color:#ffc0c0}.alert-success{background:rgba(93,211,158,.08);border-color:rgba(93,211,158,.28);color:#a9efcd}.ticket-header{display:flex;align-items:flex-start;justify-content:space-between;gap:24px}.ticket-header h1{font-size:32px}.ticket-meta{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:13px}.ticket-actions{display:flex;gap:8px;flex-wrap:wrap}.conversation{padding:16px}.message{display:flex;gap:13px;padding:16px 12px;border-bottom:1px solid rgba(38,48,61,.8)}.message:last-child{border-bottom:0}.message-avatar{width:38px;height:38px;border-radius:11px;background:#202a36;display:grid;place-items:center;flex:0 0 auto;font-weight:900}.message-admin .message-avatar{background:rgba(240,199,94,.13);color:var(--warning)}.message-body{min-width:0;flex:1}.message-head{display:flex;justify-content:space-between;gap:15px;align-items:center}.message-head time{font-size:11px;color:#738196}.admin-star{color:var(--warning);margin-left:4px}.message-text{margin-top:8px;color:#d8e0e8;line-height:1.65;overflow-wrap:anywhere}.message-text a{color:#80d9b3}.attachment-list{display:flex;flex-wrap:wrap;gap:9px;margin-top:12px}.attachment-link{display:flex;gap:10px;align-items:center;text-align:left;border:1px solid #344151;background:#121a24;color:var(--text);border-radius:10px;padding:10px 12px;cursor:pointer;max-width:100%}.attachment-link b,.attachment-link small{display:block;max-width:320px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-link small{color:var(--muted);margin-top:3px}.system-message{text-align:center;color:#8d9bae;padding:13px;font-size:12px}.system-message span,.system-message small{display:block}.system-message small{font-size:10px;margin-top:4px}.archive-note{text-align:center;color:var(--muted);padding:18px}.image-modal{position:fixed;inset:0;background:rgba(2,6,10,.93);display:none;align-items:center;justify-content:center;z-index:100;padding:40px}.image-modal.open{display:flex}.image-modal img{max-width:95vw;max-height:88vh;border-radius:12px;box-shadow:0 30px 100px #000}.modal-close{position:fixed;right:24px;top:20px;width:44px;height:44px;border-radius:50%;border:1px solid #445164;background:#111822;color:#fff;font-size:28px;cursor:pointer}.modal-caption{position:fixed;bottom:16px;left:20px;right:20px;text-align:center;color:#cbd5e1;font-size:13px}.account-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.identity-card{display:flex;align-items:center;gap:13px;border:1px solid #2c3744;border-radius:13px;padding:16px}.identity-card>div:nth-child(2){flex:1}.identity-card b,.identity-card small{display:block}.identity-card small{color:var(--muted);margin-top:4px}.identity-icon{width:42px;height:42px;border-radius:11px;display:grid;place-items:center;font-weight:900}.discord-bg{background:rgba(88,101,242,.18);color:#aeb5ff}.steam-bg{background:#1b2838}.linked-pill{font-size:11px;color:#91f0c2;background:rgba(93,211,158,.1);padding:5px 8px;border-radius:999px}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:20px}.stat-card{padding:17px 18px;border:1px solid var(--line);background:var(--panel);border-radius:14px}.stat-card span,.stat-card b{display:block}.stat-card span{color:var(--muted);font-size:12px}.stat-card b{font-size:28px;margin-top:5px}.searchbar{display:grid;grid-template-columns:1fr 170px auto;gap:10px;margin-bottom:15px}.user-list+.x{}.user-count{text-align:right}.user-count b{font-size:20px}.user-count small{color:var(--muted)}.row-title{display:flex;align-items:center;gap:8px}.chevron{font-size:24px;color:#68778a}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:20px}.identity-list{display:grid;gap:9px}.identity-line{display:grid;grid-template-columns:80px 1fr auto;gap:10px;align-items:center;border-bottom:1px solid #27313e;padding:10px 0}.identity-line:last-child{border-bottom:0}code{background:#0c1219;border:1px solid #2b3542;border-radius:6px;padding:2px 6px;color:#c9d3de}.center-card{max-width:720px;margin:80px auto;text-align:center;padding:48px}.center-card.narrow{max-width:560px}.danger-card .large-icon{background:rgba(239,106,106,.1);color:#ff9292}.center-card p{line-height:1.6}.center-card .button{margin-top:15px}@media(max-width:820px){.login-grid{grid-template-columns:1fr}.hero-card{padding:32px}.signin-card{padding:28px}.stats-grid{grid-template-columns:1fr 1fr}.two-col,.account-grid{grid-template-columns:1fr}.searchbar{grid-template-columns:1fr}.ticket-header,.page-heading{align-items:stretch;flex-direction:column}.ticket-actions{width:100%}.ticket-actions form,.ticket-actions .button{flex:1}.topbar{padding:0 16px}.topnav{gap:12px}.page-shell{padding:28px 14px 60px}}@media(max-width:520px){.brand small{display:none}.topnav a{font-size:13px}.page-heading h1{font-size:30px}.stats-grid{grid-template-columns:1fr 1fr}.panel{padding:17px;border-radius:14px}.message{padding:14px 4px}.message-head{align-items:flex-start;flex-direction:column;gap:3px}.attachment-link{width:100%}.form-actions{flex-direction:column-reverse}.form-actions .button{width:100%}.ticket-row{align-items:flex-start}.hero-card{padding:25px}.hero-card h1{font-size:34px}.identity-line{grid-template-columns:1fr}.identity-line code{width:max-content;max-width:100%;overflow:auto}.image-modal{padding:20px}.modal-close{right:14px;top:12px}}
.user-ticket-search{grid-template-columns:1fr auto;margin-top:14px}

/* v1.1 scaling, live ticket history and identity profile UI */
.main-site-link{border:1px solid #344151;border-radius:9px;padding:7px 11px!important;background:#151d27;color:#e7edf4!important;font-weight:700}.scroll-list{max-height:min(66vh,680px);overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;padding-right:4px}.conversation-scroll{max-height:min(72vh,800px);overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;position:relative}.history-controls{position:sticky;top:0;z-index:4;display:flex;justify-content:center;pointer-events:none}.history-button{pointer-events:auto;margin:0 0 8px;min-height:34px;font-size:12px;background:#1b2532;box-shadow:0 5px 18px rgba(0,0,0,.25)}.history-button[hidden]{display:none}.pagination{display:grid;grid-template-columns:1fr auto 1fr;gap:12px;align-items:center;margin-top:16px;padding-top:16px;border-top:1px solid var(--line);color:var(--muted);font-size:12px}.pagination>*:first-child{justify-self:start}.pagination>*:last-child{justify-self:end}.profile-name,.profile-name-inline{appearance:none;border:0;background:none;color:#e9eef5;font:inherit;font-weight:inherit;padding:0;cursor:pointer;text-decoration:underline;text-decoration-color:#526071;text-underline-offset:3px}.profile-name:hover,.profile-name-inline:hover{color:var(--accent);text-decoration-color:var(--accent)}.profile-name-inline{color:var(--accent)}.profile-modal{position:fixed;inset:0;display:none;align-items:center;justify-content:center;padding:20px;background:rgba(2,6,10,.82);z-index:110}.profile-modal.open{display:flex}.profile-modal-card{width:min(520px,100%);position:relative;background:linear-gradient(180deg,#18212c,#10161e);border:1px solid #344151;border-radius:18px;padding:28px;box-shadow:0 30px 100px rgba(0,0,0,.55)}.profile-modal-card h2{font-size:25px;margin:7px 0 20px}.modal-card-close{position:absolute;right:14px;top:12px;width:38px;height:38px;border-radius:50%;border:1px solid #3a4656;background:#111822;color:#fff;font-size:24px;cursor:pointer}.profile-identity-block{padding:15px 0;border-top:1px solid #2a3441}.profile-identity-block h3{margin:0 0 11px;font-size:14px;color:#cbd5e1}.profile-identity-block p{margin:7px 0;color:#c8d2df;overflow-wrap:anywhere}.profile-identity-block p b{display:inline-block;min-width:112px;color:#8e9caf;font-size:12px}.steam-profile-link{color:#8cc8ff;text-decoration:none}.steam-profile-link:hover{text-decoration:underline}.user-searchbar{grid-template-columns:1fr auto}.ticket-list.scroll-list,.user-list.scroll-list{margin-bottom:0}
@media(max-width:820px){.topbar{height:auto;min-height:72px;padding-top:9px;padding-bottom:9px}.topnav{flex-wrap:wrap;justify-content:flex-end}.main-site-link{order:-1}.conversation-scroll{max-height:68vh}.pagination{grid-template-columns:1fr 1fr}.pagination>span:nth-child(2){grid-column:1/-1;grid-row:1;text-align:center}.pagination>*:first-child{grid-column:1;grid-row:2}.pagination>*:last-child{grid-column:2;grid-row:2}.user-searchbar{grid-template-columns:1fr}}
@media(max-width:520px){.topbar{align-items:flex-start}.topnav{gap:8px;max-width:65%}.main-site-link{font-size:12px!important;padding:6px 8px!important}.scroll-list{max-height:58vh}.conversation-scroll{max-height:64vh}.profile-modal-card{padding:23px 18px}.profile-identity-block p b{display:block;margin-bottom:3px}.pagination .button{min-height:38px;padding:0 12px}}

/* v1.2 reliable live updates and user avatars */
.message-avatar.has-image{overflow:hidden;padding:0;background:#18222e}.message-avatar img{width:100%;height:100%;display:block;object-fit:cover;border-radius:inherit}.profile-modal-heading{display:flex;align-items:center;gap:14px;margin:2px 42px 18px 0}.profile-modal-heading h2{margin:4px 0 0}.profile-avatar{width:58px;height:58px;border-radius:14px;object-fit:cover;display:block;flex:0 0 auto;border:1px solid #3a4656;background:#18222e}.profile-avatar-fallback{display:grid;place-items:center;font-size:20px;font-weight:900}.list-avatar{width:42px;height:42px;border-radius:11px;overflow:hidden;background:#202a36;display:grid;place-items:center;flex:0 0 auto;font-weight:900;color:#dce5ef}.list-avatar img{width:100%;height:100%;object-fit:cover;display:block}.ticket-row.with-avatar,.user-row.with-avatar{display:flex;align-items:center;gap:13px}.ticket-row.with-avatar>div:nth-child(2),.user-row.with-avatar>div:nth-child(2){min-width:0;flex:1}.identity-icon.has-image{padding:0;overflow:hidden;background:#18222e}.identity-icon.has-image img{width:100%;height:100%;object-fit:cover;display:block}.user-profile-title{display:flex;align-items:center;gap:14px}.user-profile-title .profile-avatar{width:54px;height:54px;border-radius:13px}
@media(max-width:520px){.list-avatar{width:38px;height:38px;border-radius:10px}.profile-avatar{width:50px;height:50px;border-radius:12px}.profile-modal-heading{align-items:flex-start}}

.admin-protected-note{font-size:.78em;font-weight:600;color:#f4c95d;white-space:nowrap}

.admin-login-form{margin-top:24px;padding-top:22px;border-top:1px solid var(--line)}.admin-login-form .button{width:100%}